1. Could not get any Wi-Fi SSID from the software?
If you could not search any Wi-Fi signal through the software IPCamClient or MyCam Pro, please try to set up the wireless connection from the web setting page.
For the wireless connection, you are suggested to download IP Camera Tool for your Windows PC and then open the camera via the browser.
Then you will be able to search the Wi-Fi SSID from setting page like the attached picture.
If there is still no Wi-Fi SSID searched, please double check whether the Wi-Fi antenna is connected well and the camera should be near the router.
By the way, please make sure the camera's IP address is fixed and DHCP is disabled like the attached picture.
You can reset the camera to factory setting from the web setting page or manually like the below if it still does not work. Thanks.
Please find a pin and press the reset button for about 1 minute until the camera's head rotate and make sure the power adapter is connected well during resetting.
2. Could not access Wi-Fi after filling in the Wi-Fi password and unplug the network cable?
First, please make sure that there is no special character from the Wi-Fi SSID and password.Then Second, please open your router's webpage and make sure the Mac filter is disabled. And then please try to adjust the Wi-Fi encryption to WEP or WPA2.
© 2017 HooToo Inc.All rights reserved.