Most returns must be authorized by contacting your seller in order to obtain an official Return Authorization Number (RMA). Authorization does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
All returned products must be in resalable condition, including all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions normally apply:
1. Credit cannot be issued for any Electronics product that is missing any components or was modified by the user.
2. Some returned parts may incur a restocking fee.
3. Only ship back the HooToo part that you purchased from our authorized resellers. We cannot guarantee that any other materials will be returned to you if/when we ship you an exchange.
An unauthorized return is defined as any package returned to HooToo.com without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused during a delivery attempt. Unauthorized returns received by HooToo may be refused at the warehouse and returned to the sender. In this case, you may be held responsible for the cost of shipping the package back. This cost will be deducted from the total credit due or a charge to the credit card or PayPal account if refund has already been issued.
Process for Returning Merchandise:
1. Obtain a Return Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email www.HooToo.com for assistance. RMA #'s are valid for thirty (30) days from the date of issue.
2. Write the RMA number on the shipping label on the outside of the package
RMA numbers should be clearly displayed on the return shipping label of any package being returned to HooToo. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
3. Repack in original packaging:
Enclose everything originally received, including all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. TaoTronics is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.