RMA means Return Merchandise Authorization. We give you this in a form of a coded number and this helps us determine how to process your return packages.
More details in : http://www.hootoo.com/return_policy.html
Create a RMA : http://www.hootoo.com/rma.html
Please contact our Customer Service Department via e-mail at service@hootoo.com to request for an RMA Number, and to state whether you would like to receive a Replacement or a Refund.
Return Packages without RMA Numbers are not guaranteed immediate processing. We need to know why we are getting return items from customers, and your RMA Number will allow us to determine the reason behind the return.
Your RMA Number must be written as an Attention or simply in big bold letters on the outside of your package. This will help us ensure optimum processing of your return packages.
We prioritize return packages with RMA Numbers. Return packages without an RMA number will be automatically refused.
Please contact our Customer Service Department anytime via e-mail at service@hootoo.com or by phone at (408) 980 – 9199 between 9 AM – 5 PM PST. Request for an RMA Number. We will ask you to return the defective item to us and either Replace or Refund the defective item you received.
Simply contact our Customer Service Department and Request for an RMA Number. We will ask you to return the incompatible item, and replace the item with the correct part provided that the item is the same price as the one you ordered. If there is a price difference, we will either charge you for the remaining balance, or refund you for it. We reserve the right to charge re-shipping fees for orders that you bought erroneously.
Simply contact our Customer Service Department and Request for an RMA Number. We will send the correct item immediately, and ask you to return the incompatible item.
Please contact our Customer Service Department and Request for an RMA Number. We will ask you to return the item, and give you a refund upon the receipt of the returned item. If the item non-defective, we reserve the right to charge you a 15% re-stocking fee.
All returns must be shipped at the customer’s expense. For more details, please see our return policy.
