Your order status may be checked by logging into your account on the Hootoo home page link “My Account.” You may also check your order status by contacting our Customer Service Department.
To check if your order was received, you can check the status under “My Account”, and the order status window will show the progress of your order.
We put orders on hold if there are inconsistencies in address and/or payment information, or if the item you ordered is currently out of stock. In most cases, we contact the customers when these issues occur. If you do not receive an e-mail notice, please feel free to contact our Customer Service Department.
Please contact our Customer Service Department not more than 24 hours upon placing your order. We will be happy to change your order information if your order has not been processed for shipment.
If you are using an older browser such as IE6 or some non-english language packs, you may have some trouble navigating and completing an order on Hootoo.com. In this case, call us and we can manually make an order for you and then we will send you an invoice through paypal which you can pay and then we will ship out your order promptly, or another option is to contact with our special CSR (Online Customer Service Representative) to ask for help.
Yes you can. Please have your "shopping list' ready when making your call, and we will note down your selections, calculate the total including shipping, and then do a manual credit card submission for you. Note: You will still need to give us your email address when making a phone order so we can email status updates about shipping to you.
Sometimes you have already paid, but the status of the payment displayed on the checkout indicates that the payment not received. This is usually caused by a delay in communication between the payment website and our website. Simply email us at service@hootoo.com and ask us to check it for you. Or, you can navigate back to the orders page (if you have an account at Hootoo.com) to see if the system has updated the status. On the rare occasions where an order seems to get "stuck" due to some communications issue with the payment gateway, our CS staff will manually submit your order the following morning.
Yes. We will send an email with the tracking number and delivery information after the package carrier picks up the package from our warehouse. Please make sure your account has the correct email address. Our number one CS complaint is "I never received any confirmation from you!" and the number one reason why is that the customer gave us a wrongly typed email address!
You may change or cancel your order if it has not been processed and shipped yet.
