• Q. I can't access to my camera wirelessly?


    A.1. A common mistake is to setup an arbitrary SSID in the wireless settings and expect to connect to the camera from a PC with WiFi dongle just by looking for that SSID. In fact, the camera needs to connect to a wireless router to be usable wirelessly, so this SSID field in the camera settings must match the routers SSID. You must enter the appropriate parameters to allow your camera to connect to the router.

    A.2. HooToo models usually don't deal well with long/complex (with symbols or accents) SSID's and shared keys, so keep them simple and short
     
  • Q. No Image: The camera's web page opens but only the controls are displayed and the camera view remains black. Sometimes a message "Disconnected by user" appears.


    A.1. This commonly occurs with this kind of AX controls. By default, Internet Explorer security settings prevent unsigned ActiveX controls from being used. You need to enable the option "Download unsigned ActiveX controls" under the security properties of IE. For increased security, add the camera url in the Trusted Sites and change this security parameter only for this zone.

    A.2. Another common cause is the Anti-Virus blocking your ActiveX control as well. You need to enter the camera IP address in the appropriate exception field of your anti-virus settings. If it's safe to do so, consider specifying the whole subnet as an exception, so the problem won't come back next time your camera IP address changes.
     
  • Q. Email Alert settings: I can't get the camera to send the emails alerts to my Gmail inbox. Why? (Getting error: Test ... Failed)


    A. Gmail requires encryption for its default SMTP server. Make sure you’ve chosen either TLS or STARTTLS and its corresponding port codes. (e.g. Port 465 for TLS and Port 25/587 for STARTTLS).
     
  • Q. How to prevent the camera from looking at the ceiling after a reboot?


    A. The default behavior of a HooToo camera such as HT-IP206 is to perform an initial rotation when starting. At the end of the boot up test, it returns to a center position that is slightly pointing upward. In the case of an unexpected reboot, after a power failure for instance, the area that you assumed to be covered by the motion detection will actually not be watched anymore.

    To overcome this, you can pre-set up numbers(from 1 to 10) for specific watched areas; And then go to System - PT Settings, select any number for the camera to reach its preset position after the reboot rotation.
     
  • Q. Is it possible to turn of the green LED?


    A. Yes, it is possible. An option to disable the activity led has been added under the Basic Network settings section.
     
  • Q. What does the activity led blinking rates means?


    A.There are 3 blinking rates.

    Slow blinking: is seen during the boot sequence, while the camera is searching for a network.


    Fast blinking: indicates that the camera is connected through the Ethernet port.


    Faster blinking: indicates that the camera is connected through Wi-Fi.


    > The steady green led (no blinking) is something you hope to never see. Check next article.
     
  • Q. Is my IP camera really bricked?


    A. The first sign of a bricked HooToo camera is that it does not perform its initial rotation at start anymore. Also, if the activity led is lit without blinking. Make sure that the IP Camera tool can't find it anymore when connected directly to the Ethernet port.

    It may have taken a new IP address: On the router, remove its old DHCP fixed address if any, turn off the MAC filtering and see it there is any incoming DHCP request.

    In most cases, the camera that got bricked was not a compatible HooToo device. Check about HooToo for indications of a fake or non-compatible camera (sometimes difficult to distinguish).

    Best way to brick a camera is to flash it over the Wi-Fi connection. It is highly recommended to always flash the camera through the Ethernet port.
     
  • Q. What operating system can I use to view and configure my HooToo network cameras?


    A. Compatible operating systems include Windows XP, Windows Vista, Windows 2003 and Windows 2008, along with one of the recommended browsers such as Internet Explorer 6.x or later.
     
  • Q. Internet Explorer 7/8 crashes upon loading the IP Camera interface.


    A. This can be caused by the IE8 Data Execution Prevention (DEP). The workaround is to clear the option Tools > Internet Options > Advanced > “Enable memory protection to help mitigate online attacks" in IE settings (Administrator account is required).


     
  • Q. Additional cameras defined are not accessible from the Internet.


    A. If you intend to access the camera defined in Multi-device settings from the Internet, you need to enter their external url and port that you would use to connect to them individually from the Internet.
     
  • Q. How to factory-reset my IP Cam?


    A. Start with the camera powered off.

    Keep the reset button pressed while re-plugging the power cable. Keep the reset button pressed for up to 15 seconds. On a PTZ camera, you know that you can release the reset button when it starts moving and the network indicator starts to blink.

    The HooToo camera should now be back to factory default with user "admin" and no password. Since the IP address is reset as well, it may not appear on the network. Use the IP Camera tool to access it.
     
  • Q. No Picture attached in the Email sent by the Alarm function?


    A. Check the camera Alias under Device Settings. It should be kept short and simple and have no special characters.
     
  • Q. No or interrupted Wi-Fi connection?


    A. A popular cause is the WPA key that is too long. Keep things simple, define a shorter key. In some other cases the internal wiring to the antenna of the IP Camera is faulty and might need to be soldered properly. If you get a consistent connection only when the camera is sitting just beside the router, then this last point might be the problem..